Refunds and Cancellation
At 6waymart.com, we strive to provide the best shopping experience. If you are not completely satisfied with your purchase, please review our refund and cancellation policy below.
Order Cancellation Policy
We collect different types of information to provide and improve our services, including:
a. Cancellation by Customer:
- Orders can be canceled before they are shipped.
- To request a cancellation, please contact our support team at [Your Contact Email] or call [Your Contact Number] with your order details.
- If the order has already been shipped, it cannot be canceled. However, you may request a return (subject to our return policy).
b. Cancellation by 6WayMart.com:
- We reserve the right to cancel orders due to:
- Payment issues or verification failure
- Stock unavailability
- Pricing or technical errors
- Fraudulent transactions or policy violations
- If your order is canceled by us, you will receive a full refund to your original payment method.
Refund Policy
a. Eligibility for Refunds:
- Refunds are applicable if:
- You receive a damaged, defective, or incorrect product.
- Your order is lost in transit and cannot be delivered.
- Your cancellation request is approved before shipping.
- Refunds are not applicable for:
- Change of mind after order shipment.
- Used, altered, or damaged items (unless received in that condition).
- Non-returnable items such as perishable goods, personalized items, or clearance sales.
b. Refund Process:
- To initiate a refund request, contact us within [X] days of receiving your order at [Your Contact Email].
- Provide clear photos of the product (if damaged or incorrect) and proof of purchase.
- Once your request is approved, the refund will be processed within [X] business days to your original payment method.
Return & Exchange Policy
- Returns must be requested within [X] days of receiving the product.
- The item must be in its original packaging, unused, and in resalable condition.
- Customers may be responsible for return shipping costs unless the product is defective or incorrect.
- If an exchange is requested, we will ship the replacement after receiving the returned item.